About Us
AFTER SALES
Our dedicated team at Caton Glazing & Locks is here to offer swift assistance and expert advice for all your technical aftersales needs.
How long is the warranty period and what does it cover?
Caton Glazing & Locks offer a 12-month warranty from the date of purchase, whilst many manufacturers offer their own comprehensive warranties extending this period. Please ensure you register your products with the manufacturer directly.
The warranty does not cover:
– Worn parts due to wear and tear
– Fragile parts due to breakage
– Consumables such as batteries, filters or aerators, due to consumption
– Injections of dirt, water hammer, limescale deposits, operating/handling errors, and environmental influences such as chemicals, cleaning agents
– Defects in the product caused by installation
– Damage caused by improper installation
Are there any specific maintenance instructions for Caton Glazing & Locks installed products?
We do not recommend the use of any spray cleaners or any chemicals for the cleaning of our products. Clean with warm soapy water followed by rinsing with clean water and drying with a soft cloth. All finishes are vulnerable to acid attack and some strong substances such as household cleaners or disinfectants can cause surfaces to go black or peel. Regular cleaning will stop the build-up of limescale however should you experience a build-up, this should only be removed using hot water and lemon juice. We do not recommend acidic products on living or plated finishes.
As a general rule:
– Do not use any abrasive cleaning tools or devices such as unsuitable scouring agents or sponge scourers
– When spray cleaning, never spray the cleaning solution directly onto the products; instead, spray it onto a cleaning cloth
– Do not allow water to pool – remove water residue directly after use
– After cleaning, rinse sufficiently with clean water and dry immediately
– Read the manufacturer’s guidelines for additional maintenance information
What should I do if my product is malfunctioning?
Please contact Caton Glazing & Locks if your product develops a fault within 12 months of purchase. We will discuss the claim with the manufacturer and will aim to offer a resolution within 7 working days of acknowledgment.
Should your product develop a fault outside of our 12-month warranty but within the manufacturer’s warranty, we recommend that you contact the manufacturer in the first instance to obtain expert advice.
Should you require assistance with a product post-delivery, our Technical Aftersales department is open Monday – Friday between 9:00 – 17:30pm.
The team can also be contacted on 07599 864 755 or via email at sales@catonglazinglocks.com. Please ensure you have your sales order or log reference to hand.